Shipping policy
Shipping Information
Your satisfaction is important to us, and we aim to provide a smooth and reliable delivery experience from checkout to arrival. Please review the information below regarding order fulfillment and shipping.
Preparing Your Order
Every order is carefully reviewed and processed within one to two business days following successful payment authorization.
Once your package has been prepared for shipment, you'll receive an email confirmation that includes your tracking details.
Please understand that orders may occasionally require additional verification before dispatch, which could extend processing times.
Estimated Delivery
Transit times begin after your order has been shipped.
Standard Delivery
- United States: 2–5 business days
- Canada: 2–7 business days
Economy Delivery
- United States: 5–8 business days
- Canada: 5–10 business days
These delivery estimates are intended as general guidelines and cannot be guaranteed.
Shipping Rates
Shipping costs are displayed during checkout based on your destination and preferred shipping method. Customers are responsible for any customs duties, import taxes, or local fees unless otherwise noted.
Shipment Tracking
Once your package is on its way, tracking information will be emailed to you. Please allow up to 48 hours for carrier tracking systems to display updates.
Delivery Address
Providing an accurate shipping address is the customer's responsibility. Orders returned because of incorrect or incomplete address information may require additional shipping fees before they can be resent.
Unexpected Delays
While we make every effort to meet estimated delivery windows, delays may occasionally occur due to weather events, customs procedures, carrier disruptions, inaccurate delivery information, or other unforeseen circumstances outside our control.
These situations do not create eligibility for refunds or compensation except where required by applicable law.
Items Damaged During Transit
If your order arrives damaged, please notify us within 48 hours of delivery and include photographs of the packaging and affected item(s). We'll review the claim promptly and work toward an appropriate solution.
Missing Shipments
Responsibility for delivery transfers to the shipping carrier once your order has been dispatched. If your tracking indicates successful delivery but you cannot locate your package, we recommend contacting the carrier immediately.
Our support team will gladly assist with the carrier's investigation whenever possible.
Need Assistance?
For any shipping-related questions, please contact our Customer Support team through our Contact Us page.